Returns and Refunds

Most items can be returned within 7 days of delivery if unused, in original packaging, and accompanied by proof of purchase. Personalized or perishable items (such as flowers and opened food gifts) are generally non-returnable unless damaged or incorrect.

Open the order in your account, choose the item, and request a return — or email support with your order number and photos if the item arrived damaged. Once approved, follow the return shipping instructions provided.

Approved refunds are issued to the original payment method after the seller receives and inspects the return. Cash-on-delivery refunds may be processed via bank transfer. Timing depends on your bank or wallet provider.